
Multi-disciplinary Programme Manager with 20 years in Business and IT / digital transformation across Telco, Banking, Government, and Media. Skilled in planning and delivering strategic change, regulatory projects, team building, front-end and back-end enhancements within complex settings.
Core Competencies
Project Highlights
Led the global rollout of a multi-million-pound digital transformation/usability enhancement programme Move Money across 60 countries for 150,000 Tier 1-3 Corporations resulting in a 30% decrease in calls to the Helpdesk. Delivered new AWS platform, DevOps tools to enable API-led development.
Successful delivery of Enquiries, Feedback and Complaints portal for COVID-19 response with very tight timelines.
Title 02
Responsible for delivery of strategic roadmap for RBSG digital transformation including their first Business Banking App, the NatWest Emergency Cash feature, Peer-to-Peer Payments, Visa Alliance, Longer Statements and Campaign Manager to over 4 million registered users.
Title 03
Turned around a failing programme and delivered the Customer Management Portal for 250,000 merchants as part of the separation of Worldpay's payments gateway systems from RBS bank.
Core Competencies
Led strategic planning and global digital transformation rollouts, significantly improving usability and customer experiences. Implemented agile methodologies to enhance project delivery and efficiency.
Expert in interviewing, hiring and leading global, remote and diverse teams, focusing on project recovery and performance optimisation. Applied agile, automation and governance improvements to revitalise projects, ensuring team productivity and project quality.
Title 02
Managed budgets of over £8 million, effectively overseeing vendor contracts and resources. Proficient with financial forecasting and resource allocation, aligning with regulatory, compliance and project objectives.
Title 03
Fostered strong relationships and established transparent, open communication channels with key stakeholders, ensuring collaboration and effective crisis management through solution-focused approaches.
SteerCo reporting and representation. Strategically managed risks and dependencies across projects, ensuring collaborative working among diverse groups, including delivery functions, end-to-end testing, operations, and external parties.
Projects
IT Transformation, Strategic Planning, Regulatory Compliance, Business and Organisation Change, Payments, Mobile Apps, AI and Machine Learning, Cloud Computing, Cyber Security, Billing, Automation, Customer Experience, Loyalty, e-commerce, CRM, Data Migrations, SDLC, DevOps, Database Management, Service Management, R&D, Red Projects
My Expertise by the Numbers
36,000
Digital Transformation
30,000
Human Development
15,000
Entrepreneurship
12,000
Coaching & Mentoring
13,000
Leadership & Team Building
10,000
Property Investment
1/ Choose your
Workshops
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AI Crash Course
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Beginner
Prompt Engineering
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Intermediate
Creative Generation
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Beginner
1200
Graduates
30,000
Digital Transformation
96%
Satisfaction
Go Figures
Want to hire me? Get in Touch
36,000
Digital Transformation
30,000
Human Development
15,000
Entrepreneurship
30,000
Coaching & Mentoring
10,000
Property Investment









